My Journey as a Future Educator Essay Example | Topics and Well Written Essays - 2250 words

My Journey as a Future Educator - Essay ExampleAs my first sidereal day as a teachers assistant approached, my self-confidence took a huge dip. I felt so nervous, as I watched children in a playground in the school Ive passed on my way home one day. The children Ive estimated to be in the age group I provide be working with seemed so intimidating all of a sudden. The older ones would climb to the highest point of the tower in the play equipment, flailing their arms ignoring the adults warnings way down the stairs them on the ground. I thought these children were fearless I was afraid for myself. I guess it wont be a piece of cake later on all. My initial observation inspired me to turn to more studying almost children at this age and how I should deal with them. I read several theories about this grade. I learned that working with all children regardless of age involves many considerations. One is to see each child at his or her own modernizemental level and create activities and opportunities appropriate to their particular levels. The child needs to develop holistically, meaning each developmental area is given attention to so increase and development as a whole person ensues. The teacher needs careful planning and implementation of activities so that children under their care grow in all areas.The process of growth and maturity of an individual entails development in physical, cognitive, social, emotional and moral areas. Development in one area affects another. In children, this is really obvious, as they are at a stage in life when development occurs rapidly.... Physically, a childs body grows in accordance to the transmitted structure he was born with. Logically, children grow bigger and taller and every year, their growth is obviously apparent in the clothes that dont fit them any longer from a few months before, and the height and weight that drastically increased from their last doctors check-up. Physically, young children develop more streng th as their bodies proportions occasion more adult-like. Beginnings of athletic skills such as running, jumping and hopping are manifested. Fine motors skills, such as writing and drawing, develop slowly Their motor skills also develop in accordance to their developmental needs. This means, the older they get, the more things they are expected to do, so they develop physical skills to be able to do such tasks. information is another area where one grows over time. I learned that by the time a child steps into the early childhood stage, his brain has accomplish 90% of its adult weight by age 5 (Developmental Stages, 2011). This develops faster than any other body part. Jean Piaget, among others, has outlined a remarkable mannequin in the cognitive development of a person and describes each stage. Five to seven year old children belong to Piagets Preoperational Period. This marks the time when a child becomes able to represent objects and knowledge through imitation, symbolic play , drawing, mental images and spoken language. Lack of conservation skills is also characteristic of this stage. Conservation is defined as the knowledge that the number, mass, area, length, weight, and volume of objects are not changed by physically rearranging the objects. (Brewer, 2001, p. 58). The seven year olds are actually in transition to the next cognitive stage which is the Concrete

Sensory responses Essay Example | Topics and Well Written Essays - 500 words

Sensory responses - Essay ExampleIt is capable of detecting plain the smallest visual and auditory changes. Seeing and hearing are senses which does not require physical contact, but tells us about distant objects with help of electromagnetic waves gift in air. . If the sense of touch is considered, the brain could detect within no time, which part of the body was touched. Such is the response and reflex actions. The brain in turn, is calm of two hemispheres and shares the information sensed by the organs as among the two parts For the complete sensation in visual and hearing, both halves are equally important. The visual and aural senses strongly depend upon the differences between its neighboring senses.Visual perception consists of perceiving the image of outside objects and then, processing them into an interpretation that can be understood by the brain. The human eye does this mechanism of converting light into electrical energy. Here, the sense of hearing is done by an exce llent auditory system which perceives the sound produced sort of than the source that produces it. The sound is received by the ear through the vibrations in air and transmits them to the brain.Just imagine a ball being thrown on a wall coming back to u again. Thats what happens in our sensory system.

University of Never Land Athletic Department Assignment

University of Never Land Athletic Department - Assignment ExampleTo financial experts, it is important to reduce the gap between the communicate budgets with the actual budget so that you avoid the financial crisis in the end. This is to avoid the idea of going beyond the limit covered by the taxpayers on the funds spent on athletics by the university (Brit & Turner2010).To maintain a wrap up budget for the University of Never Land athletic budget at a recommendable level, you drive to aliveness updated records on all the expenditures and the revenues circulation within any fiscal year. It is important for financial managers to check on the revenues generated from the sports activities and allocate its use appropriately to avoid more than stress on taxpayers money for the university. The division needs to incorporate qualified personnel to aid in expenditure allocation and revenue keeping to keep the athletics of the university lively (Brit & Turner2010).The budgets for the b ordering five years need to be projected analytically to be in line with economic changes that can come down about. The budget needs to be one that will relate expenditure to revenues that will be expected from the athletics. Below is a projected budget for the next five financial years dating 2015 to 2020 for the University of Never Land Athletic Department.By following the estimates and set by the department, you need to spend the funds obtainable in an accountable manner as a financial officer to enable availability of funds for emergency cases. The estimates will give a clear guide to what is expected to be realized in future for athletic activities in the institution. The internal auditors need to be open and critical when analyzing the books of account of the department to ensure that the officials involved spend funds in the right manner.

Finance Assignment Example | Topics and Well Written Essays - 2000 words

Finance - Assignment ExampleSainsburys is second in terms of market share, ASDA is thirdly and Morrisons is fourth (with 11.8), according to Reuters Finance. But when we look into market share increase over the past two years we find that Tescos profit valuation reserve in 2011 was 8.47% and decreased to 8.15% in 2012 perhaps reflecting the overall decline in retail profits due to the weakened economy. It is important to note though that Tesco was relieve operating with a profit margin of over 8%. When comparing this to Morrisons, who experienced an slightly decrease from 6.9% in 2011 to 6.89%, even though this was only a slight decrease it was still operating on a loss for both the years. The inability to change the profitability of the business has meant a decline in the share price of 13% and as a result ordinary shareholders would be put off investing the this business. ROE The Return on paleness (ROE) is defined as the net income that is returned to the shareholder as a perc entage of the shareholders fund. ROE of a club actually measures the profit that the company generates from the shareholders money (Warren, 2009). Thus, change in ROE of both the companies is compared to see which company is favourable for the investor to invest in, so that he will receive a higher(prenominal) ROE. From the analysis, it is seen that the ROE of Tesco Plc has decreased by 0.25% in 2012 as compared to 2011. It indicates that the shareholders have received fewer amounts as return in 2012 by losing a part of their investment. examine the ROE of Morrison, it is found that there has been 1.12% increase in 2012 from 2011. It indicates that if investment is made in Morrisons share then an investor will be acquiring greater return in 2012. But if both the companies ROE is compared, then it can be stated that the shares of Tesco Plc are worth investing than Morrisons, since it gives higher ROE (White, Sondhi and Fied, 2003). EPS profit per share are defined as the portion o f profit of the company that is allocated to the shareholder. It actually indicates the profitability of the company. The Earning per Share (EPS) of Tesco Plc has increased in 2012 from 2011 by 0.01. The EPS of Morrison shows an increase in 2012 from 2011 by 0.20, but if EPS of both the companies are compared, then it is found that Tesco Plc is giving a higher earning than Morrison (Lucy, 2003). The EPS of both the companies can be compared because both are from the retail industry. Dividend per share Dividend per share (DPS) can be defined as the total dividends that are paid out over an entire period of time to the shareholders divided up by number of the shares that are issued by the company. The dividend per share of Tesco Plc 14.7 p in 2012 is higher than that of Morrison 11.6 p. Thus it can be said that the customers of Tesco Plc. will be getting more as dividend if they invest in Tesco Plc. The change in dividend per share of Tesco Plc is negligible, 1.2 p, as compared to Mo rrison which is 3.3 p in 2012. The DPS of both companies can be compared since they belong to the alike(p) retail industry. Dividend payout ratio The dividend payout ratio is the percentage of the earning of the company that is paid to the shareholde

Innovation Report on the Microwave Oven Essay Example for Free

Innovation Report on the Microwave Oven EssayThe famous American inventor, Thomas Alva Edison, once tell Anything that wont sell, I dont want to invent. Its sale is proof of utility, and utility is success. His perception was precisely accurate even to date, as the success of every product depends on the demand for it in the markets economy. Inventions run through continuously been reconstructed in different expressive styles stretching technology to new lengths, which has interchanged the vogue we proceed today.When comparing the lifestyle of people in todays world with those in the past, it is easy to recognize the way in which technology has changed us as we now rely on it to assist in everyday activities. One much(prenominal) technological device, which is currently relied upon by many is the atom-bomb oven. It is common to consider zap oven ovens in many different kitchen atmospheres such as restaurants, offices and homes. At present, it is safe to say most famil ies, over 95% of American households, own a atomize oven. Many of which commented that this device is ambitious or impossible to do without it (Remich, 2007).According to a report by Lukovitz (2009), the economic crisis had an impact upon many Americans, which light-emitting diode them to change the way, they ate. This change led to many people eating at home but not necessarily cooking their own food. As the cook oven gained popularity among households, the objective of this essay is to examine the origins of the microwave ovens in appendix to the impact it has on the consumers. During World War II there were numerous radar related research projects being undertaken. These investigations were carried about using magnetrons, a vacuum tube which can produce microwave radiation (Gallawa, 2009).The invention of the microwave oven was therefore categorize as a by-product of an new(prenominal) technology since this was the method in which it was created. Dr. Percy LeBaron Spencer, a famous engineer with the Raytheon Corporation, was the first creator of the microwave oven in 1946 (Gallawa, 2009). musical composition testing the vacuum tubing, Spencer realized the chocolate bar in his pocket melted and as such, he went on to experiment with popcorn, which popped, and finally with an egg, that exploded. A physique was then fashioned to contain all the heat so as to cook food.This invention was to revolutionize the world of cooking from that day forward. Upon the early long cartridge clip of the product, microwave ovens were usually over five feet tall, weighed over 750 pounds and was priced at approximately $5000 each (Gallawa, 2009). A picture of such microwave ovens can be seen in figure one of the appendix. These microwave ovens needed plumbing upon assemble as the magnetron tube had to be water-cooled. During those years, the oven was not very popular however, Raytheon Corporations thought differently and carried on to invest into the product.As the years went by, the improvements made the microwave oven more reliable and lightweight. Developments of new air-cooled magnetron were as well undertaken eliminating the need for a plumber (Gallawa, 2009). As the microwave oven became recognized throughout the food industry, for less wastage and cutting costs, there were also new applications for their usage. Some industries used the microwave oven for drying potato chips, roasting coffee beans and other drying applications (Gallawa, 2009).The microwave oven was therefore becoming popular among many as the usage of it became endless. As with all great technologies, there is always room for improvement at heart the market and this is what was happening to the microwave oven. Thus enter the era of compact microwave ovens. Two years after Raytheon Manufacturing Company acquired Amana Refrigeration, they introduced the line of compact microwave ovens. Introduced in 1967 these compact microwave ovens, called the Radarange, were a countertop m odel priced at $495 (SMECC, 2007).An image of these compact microwave ovens can be seen in figure two of the appendix. This microwave oven also had similar effects upon the market as it was not popular and the company was not getting the sales it deserves as yet. According to Gallawa (2009), the first time the microwave oven sales exceeded those of gas ranges is in 1975. From this point onwards it was expected that sales of the microwave ovens would continue to increase especially in the next year. At present, microwave ovens come in many different styles and sizes adapting to the needs of the consumer.For instance some persons may prefer a convection microwave oven with a feature, which saves energy succession others may choose a built in microwave oven to compliment their kitchen decor. Upon the invention of any product, there have been changes and modifications for improve its reliability in addition to adapting to the needs of the consumers. When emphasizing the change and inno vation upon inventions created, Joseph Schumpeter (1934) made the following thesis They have employed existing means of production differently, more appropriately, more adventurously. They have carried out new combinations.They are entrepreneurs (Lumsdaine and Binks 2007). This interpretation attempts to explain the definition of an entrepreneur and analyzes them to be anyone who can make change upon an invention. Dr. Percy LeBaron Spencer can therefore be classed as an entrepreneur along the definitions of Joseph Schumpeter. He continued by explaining these changes can be categorized into two groups distinct and gradual changes. The innovation of the microwave oven is a discrete change as there was no previous invention like this before its introduction to be compared to in the market.All associated risks involved with this type of change were experienced in the introduction of the microwave oven. As mentioned earlier, when the first microwave ovens were introduced, they were not p opular and as such sales were not challengeing (Gallawa 2009). The shareholders took a risk and continued the investments into the product. These risks were high and if there the innovation of the microwave oven was to be a failure this could have incurred large-mouthed losses within the company. There was also a risk involved whether consumers would change their perspective about the use of microwave ovens within their homes.According to Gallawa (2009), there were many fears and myths about the use of microwave ovens as consumers thought they could make one blind or a person may die from the radiation poisoning. These fears and myths were the sole cause of the unfavorable reply to the microwave oven in the earlier years. As these myths were tested to be false and fears were being overcome, consumes started to see the benefits of using the microwave oven. Reusch (2008) lists some of these advantages such as frugality time in preparing meals, conservation of nutrition values in f oods compared to using the stovetop, and it is easy to be cleaned.Thus, consumers began to purchase the microwave oven as a necessary kitchen thingummy in the home. Even thought the stovetop is still the most popular cooking device among Americans, its usage has dropped from 53% in 1985 to 33% in 2009 (Lukovitz, 2009). Having gained a large consumer base over the years, the usage of the microwave oven has had a continuous increasing rate. Many companies have recognized the growing use of the microwave oven and as such they have prepared foods that are fully prepared by them.These foods range from pre-cooked entrees to organic and natural foods. Some foods may be packaged in a single serving meal pack that is easy to transport and prepare. Most of them also have a high nutritional value that can appeal to many persons whom are concerned about their health whilst eating good tasting and smelling foods. The use of microwave ovens has come a long way throughout its history. Starting of f with an unfavorable initial reaction, the microwave oven has gained its reputation and is now a common way of preparing food.This was mainly due to its time deliverance feature in which it can cook foods as many people are working longer hours. The reputation gained from the microwave oven has also made it difficult for persons to go back to the original way of cooking and preparing foods. Many people of todays age would prefer to use the microwave oven over any other cooking appliance. This is one kitchen appliance, which is considered a necessity to many people around the world. In conclusion, the innovation of the microwave oven was a successful invention that changed the way in which we prepared food.

Volcanoes Risks and Benefits Essay Example for Free

Vol assoes Risks and Benefits EssayThe term vol minto brook either mean the vent from which magma erupts to the surface, or it back refer to the land haoma created by the solidified lava and fractional volcanic debris that accumulate near the vent. One could say, for example, that large lava f lower-rankings ar erupted from Kilauea volcano in Hawaii, the world volcano here signifies a vent. Volcanoes argon not the realm of any single scientific discipline.Rather they require study from legion(predicate) scientists from several specialties Geophysicist and Geochemist to probe the deep roots of volcano Geologist to decipher past volcanic activity Biologist to learn how life became established and evolve in barren volcanic islands and meteorologist to determine the effects of volcanic dust and gases on the atmosphere, weather and climate. Volcanoes affect humankind in many ways. Their destructiveness is awesome, notwithstanding risk involved can be reduced by assessing volca nic hazards and forecasting volcanic scoots.Body Volcanoes Risks and benefitsDefinition First of all, we should k instantly what a volcano is. Volcano is an opening in the earths surface. Through this opening has come rock candy so hot that it is in a liquid or gaseous state. This be givened rock deep in the earth is called magma. Philosophers once mentation that volcanic eruptions came from the burning of natural fuels. Sir Charles Lyell and his associates later showed the volcanic mountains were piled up from the products of their own eruptions For hundreds of years, volcanoes have struck terror and wonder into the heart of man. In ancient time, they all the same travel man into worship.The word volcano comes from Volcanus, the name of the Roman god of fire. The name was offset used for volcano, one of the Lipari Islands in the Mediterranean Sea where the god was thought to live. Kinds of Volcano Volcanoes are commonly classified as active, dormant and extinct. The distinct ion between the categories is not very clear and consequently any classification establish on this criterion and is highly arbitrary. The separation of dormant and extinct volcanoes is particularly difficult. A volcano may lie quiet many hundreds of years and thus awaken, often violently. Some volcanoes are constantly active .Izalco in El Salvador, and Stromboli in the Mediterranean Sea, erupt so regularly that they have been compared to light houses. Those that are quiet, but have not been dead for us to know when they will break out again are called dormant volcanoes. Volcanoes that have been remained quiet since the origination of recorded history and probably will not erupt are called extinct volcanoes. Other volcanoes can be called intermittent because, they erupt fairly at regular periods. Many of these erupt in cycles, with the length of cycle being fixed by the sum of money of time needed to make enough raise up to produce eruption.Types of eruption In classification sch emes based on character of eruption, volcanic activity and volcanic areas are commonly divided into six major(ip) order of increasing degree of explosiveness (1) Icelandic, (2) Hawaiian, (3) Strombolian, (4) Vucanian, (5) Pelean and (6) Plinian. The Icelandic type of eruption is characterized by effusion of basaltic lave that flow from long parallel fissures. Such floodlight build lave patterns. The least violent type of eruption is termed Hawaiian and is characterized by extensive lava flows from central vents or fissures and occasionally accompanied by lava ountains.Strombolian eruption is characterized by moderately fluid lava flows, usually accompanied by violent lava-fountaining that produces and abundance of volcanic bombs and cinders. Vulcanian eruptions are characterized by viscous lava that form short, thick lava flows rough vents very viscous or solid fragment of lava are violently ejected from these vents. Pelean eruptions are similar to vulcanian eruptions but have eve n more viscous lava domes from over the vents, and ash flows commonly accompany the dome fountais.Plinian eruptions, also known as Vesuvian eruptions, are volcanic eruptions marked by their similarity to the eruption of tidy sum Vesuvius in AD 79 (as described in a letter written by Pliny the Younger, and which killed his uncle Pliny the Elder). Plinian eruptions are marked by columns of gas and volcanic ash extending high into the stratosphere, a high layer of the atmosphere. The key characteristics are ejection of large amount of pumice and very powerful continuous gas blast eruptions. Risks Volcanoes release volcanic hazards that may cause the life of human kind to be in danger.These volcanic hazards are Pyroclastic Density Currents (pyroclastic flows and surges), Lahars, Structural Collapse junk flow-Avalanches, Dome Collapse and the formation of pyroclastic flows and surges, Lava flows, Tephra decline and ballistic projectiles, volcanic gas, Tsunamis and Volcanic Lightning Pyroclastic immersion currents are are gravity-driven, rapidly moving, ground-hugging mixtures of rock fragments and hot gases. This mixture forms a dense fluid that blend ins along the ground with an upper part that is less dense as particles fall toward the ground.The behavior of the fluid depends upon the solids concentration relative to the amount of hot gases. High concentration density flows are called pyroclastic flows and are essentially nonturbulent and confined to valleys. Low concentration density flows are called pyroclastic surges which can continue over hill and valley like hurricanes. Temperatures may be as hot as 900 degrees Celsius, or as cold as steam. Pyroclastic flows and surges are potentially highly destructive owing to their mass, high temperature, high velocity and great mobility. Deadly effects include asphyxiation, burial, incineration and crushing from impacts.Many people and the cities of Pompeii and Herculaneum were destroyed in 79 AD from an erupion of Mount Vesuvius 29,000 people were destroyed by pyroclastic surges at St. Pierre, Martinique in 1902 2000 died at Chichonal Volcano in southern Mexico in 1982 from pyroclastic surges. The only effective method of risk mitigation is evacuation prior to such eruptions from areas likely to be affected by pyroclastic density currents. Lahars are part of the family of debris flows that are fluids composed of mixtures of water and particles of all sizes from clay-size to gigantic boulders.The abundance of solid matter carries the water, unlike watery floods where water carries the fragments. Debris flows have the viscous consistency of mean concrete, and there is a complete transition to watery floods. Lahars are composed of volcanic particles and originate directly or indirectly from volcanic action. Lahars can form by hot pyroclastic surges or flows entering watershed systems or flowing over snow and ice, by eruptions through crater lakes, by heavy rains on loose volcanic debris th at is, any process by which volcanic particles can become saturated by water and move downs lopes.They can move with velocities as low as 1. m/s to as great as 40 m/s on steep slopes (1 m/s = 2. 55 miles per hour). They are known to have travelled as far as 300 km (1 km = 0. 63 miles). Lahars have destroyed many villages and lives living on Indonesian volcanoes because most people live in valleys where lahars flow. The 21,000 lives lost at Armero, Colombia, were from a lahar that formed during the eruption of Nevado Del Ruiz in 1985. It was generated by melt water from the interaction of pyroclastic surges with snow and ice, from a very small eruption. Lahars can transform into regular floods as they become increasingly diluted with water downstream.This phenomenon was first discovered at Mount St. Helens where hot pyroclastic surges transformed to lahars, which further transformed to hyper concentrated stream flow and then to normal stream-flow turbulence. The eruption of Mount St. Helens on May 18, 1980 started with a relatively small volcanic earthquake that caused collapse of the north side of the volcano because it was over steepened and therefore unstable. When the landslide occurred, it decreased the mechanical press on the pressurized interior of the volcano which expanded explosively to form a lateral blast that devastated the countryside north of the volcano.Most of the debris flow avalanche was turn down the North Fork Toutle River, but some moved directly northward over a 300 meter ridge and down into the side by side(p) valley. Since the 1980 Mount St. Helens eruption, dozens of volcanoes that have given rise to avalanches have been discovered. For example, 40 avalanches exceeding 1 Km3 in volume, and 22 with a volume of less than 1 km3, are now known from the Quaternary alone, and 17 historic volcanic avalanches have been identified. The hilly topography north of Mount Shasta in northern California is now known to be the result of a have debris -flow avalanche.Some are known to extend up to 85 km from their sources and to cover tens to more than cubic yard km2 in area. Lava flows rarely threaten human life because lava usually moves slowly a few centimeters per hour for silicic flows to several km/hour for basaltic flows. An exceptionally fast flow at Mt. Nyiragongo, Zaire (30-100 km/hour) overwhelmed about 300 people. Major hazards of lava flows burying, crushing, covering, burning everything in their path. Sometimes lava melts ice and snow to cause floods and lahars. Lava flows can dam rivers to form lakes that might overflow and break their dams causing floods.Methods for controlling paths of lava flows (1) construct barriers and diversion channels, (2) cool advancing front with water, (3) disruption of source or advancing front of lava flow by explosives. Tephra consists of pyroclastic fragments of any size and origin. It is a synonym for pyroclastic material. Tephra ranges in size from ash (2 mm) to lapilli (2-64 mm ) to blocks and bombs (64 mm). Densities vary greatly, from that of pumice (0. 5) to solid pieces of lava with density about 3. 0. Blocks from basement material may exceed 3. 0.Material may be juvenile (formed of magma involved in the eruption) or accidental (derived from pre-existing rock). Tephra fall and ballistic projectiles endanger life and property by (1) the force of impact of falling fragments, but this occurs only close to an eruption, (2) loss of agricultural lands if burial is great than 10 cm depth, (3) producing suspensions of fine-grained particles in air and water which clogs filters and vents of motors, human lungs, industrial machines, and nuclear power plants, and (4) carrying of noxious gases, acids, salts, and, close to the vent, heat.Burial by tephra can collapse roofs of buildings, break power and communication lines and damage or kill vegetation. Even thin (2 cm) falls of ash can damage such full of life facilities as hospitals, electric-generating plants, pumping stations, storm sewers and surface-drainage systems and sewage treatment plants, and short circuit electric-transmission facilities, telephone lines, radio and television transmitters. When dispersed widely over a drainage basin, tephra can change rainfall/runoff relationships. Low permeability of fine ash deposits leads to increased runoff, accelerated erosion, stream-channel changes and hazardous floods.In contrast, thick, coarse-grained deposits closed to the source can increase infiltration capacity and essentially eliminate surface runoff. Many of the hazards of tephra falls can be mitigated with proper planning and preparation. This includes clearing tephra from roofs as it accumulates, designing roofs with steep slopes, strengthening roofs and walls, designing filters for machinery, wearing respirators or wet clothes over the mouth and nose because tephra can contain harmful gases adsorbed on the particles as acid aerosols and salt particles.Magma is molten rock conta ining dissolved gases that are released to the atmosphere during an eruption and while the magma lies close to the surface from hydrothermal systems. The most abundant volcanic gas is water vapor other important gases are carbon dioxide, carbon monoxide, sulfur oxides, hydrogen sulfide, chlorine, and fluorine. The gases are transported away from vents as acid aerosols, as compounds adsorbed on tephra and as microscopic salt particles. Sulfur compounds, chlorine and fluorine react with water to form poisonous acids damaging to the eyes, skin and respiratory systems of animals even in very small concentrations.The acids can destroy vegetation, fabrics and metals. Atmospheric veils of dust or acid aerosols caused by large-volume explosive eruptions can affect regional or global climate. Most volcanic gases are noxious and smell bad, but they can cause mass fatalities. A rare case of mass deaths by volcanic gases in 1986 at Lake Nyos, in Cameroon, West Africa. Tons of carbon dioxide spi lled out of Lake Nyos, and flowed silently down a canyon and through 3 villages active by 1700 people. They and 3000 cattle died instantly from lack of oxygen.Carbon dioxide emissions are now being monitored at Mammoth Mountain, California. A tsunami is a long-period sea wave or wave train generated by a sudden displacement of water. Tsunamis travel at very high speeds through deep water as low broad waves and build to great heights as they approach the shallow bottom of shores. Most are caused by fault displacements on the sea floor, but many have been caused by volcanic action. The eruption of Krakatau in 1883 produced tsunamis that killed 36,000 people. The pyroclastic flow generated by this eruption displaced the water that initiated the tsunamis.

Internal Customers Essay Example for Free

Internal clients EssayThe people in this surgical incision need to pick out what deliveries ar to be made and what products are to be delivered.Staff OfficeThe Human Resources discussion section need to k direct hours worked by employees and if there are whatever positions to be filled.Staff TrainingThey need to know which members of the department will need training and which areas need to be covered in the training exercises. bills OfficeThe cash saturnineice needs to know what transactions were made at all the tills in the department and how much money there is in the tills at the end of the working day. This is so they can tally up the investment firms figures and see how well the shop has performed on that particular day.CCP (client Collection Point)Many goods are collected from the shops CCP such as microwaves. The people at the CCP need to know what is being collected and the transaction number so they can tie up the paperwork, guest and the goods.Service DeskWhen customers postulate a problem with an appliance they have to go through the dish desk so the large electrical department has to stay put information from the service desk regarding the outcome for instance an appliance whitethorn have to be re placed.The large electrical department already employs a number of contrastive customer service techniques to protagonist improve the running and efficiency of the department, which also importantly improves the relationship with the customers. There are however occasions when these strategies dont work the government agency that they should and customers can become dissatisfied with the level of service that they feel they are receiving.Here are some examples of techniques that have recently been introduced in the department to help improve customer services.When staff join the elephantine Electrical Department the must complete questionnaires to ensure they understand procedures that are carried out in the department. A copy of which can be found in appendix 1. The Introduction of Ticketing system for waiting customersThe department recently introduced a fairly simple yet effective ticketing system so that customers are served at the correct time instead of customers just grabbing a selling first mate when they see one that is free.When a customer enters the department they are now greeted by the customer service manager who stands at the Customer Service Podium. The Customer Service Manager gives the customer a ticket with a number on it and records down on the copy of the ticket that the manager keeps some details.These areThe customers name.This creates a personalised service when the sell partner approaches the customerWhat they want help on.This is so the Customer Service Manager can send over the right Selling Partner with the right knowledge.A brief description of the customer.The description helps the Selling Partner identify the customers easily.When a selling Partner becomes free they must report to p to the podium where the manager will hand the Partner the ticket of the next customer to be served.This system is much improved from the previous queuing system, which involved the Customer Service Manager patrolling the floor and recording customers name down on a list. This meant that the Manager was never in one place and people may not have been put on in the correct order that they arrived in the department.When speaking to the Customer Service Manager of the Large Electrical department to enquire how successful the new system had been I was also informed of the one major problem there had been with it.The problem was that when a customer took a ticket they would ask how many people there were before them. If the number was fairly high, for instance five people then it would put people off waiting. It was then up to the Customer Service Manager to reassure the customer that it wouldnt be too long.I also learned that on leaving the department previous customers who were used t o the old system commented on how much better they thought the new system was.The Introduction of Electrical Telesales at WatfordAbout 2 years ago the Branch opened the Electrical Telesales Department, which is part of the Large Electrical Department. The team is based at the branches warehouse, which is down the road from the store at Greatham Road. It is all linked telephonically and by computer to the main store. Customers can headphone telesales and place orders for large electrical appliances over the phone by calling the store on 01923 244 266 and connecting to extension 4880.This service is very handy for many customers as they will often come into the store and get information on diverse appliances and then go home to check that it will fit in the desired space. They can then phone up and order it over the phone by book of facts or account display panel to save them making another trip into the store. Some people that have done research on the internet or another media will also use telesales to save them having to come into the store at all, especially people that have very ready lives. It is also designed to collect some of the pressure off the actual department so that more time can be spent with to each one customer in the store.On average there are six partners manning the phones down at telesales. Which isnt really enough as they are also pct with the Television and Audio department. So customers are put on hold, which can be for quite a long time, which frustrates the customers. Pre recorded messages are randomly play to the customers to reassure them that their call is important and will be wait oned by the next available partner. The telephonists can tell how long a customer has been waiting, and they will answer in a way that will reflect the length of time the customer has waited.Other problems with the telesales team are that there is a weak talk flow between the actual department and telesales. This means that mistakes can be ma de by telesales as they havent received information on changes made in the Large Electrical Department which in turn can have an affect on the customers.An example of this was when EU legislation can into place face that the collection of old refrigeration can not be continued because of the gasses inside. Telesales werent informed of this and continued to arrange for refrigeration to be taken remote. When the deliverymen told customers that they couldnt take away the old refrigeration this angered customers who had prepaid the 9 collection charge.These mistakes are usually dealt with by offering a goodwill gesture for inconvenience and where impound a refund.On the whole this venture has proved to be a major success as figures shown in the Annual General Meeting showed an improver in Large Electrical Goods with a major percentage going through the telesales team.This is the information flier that is handed out to customers when visiting the Department if the craving to order o ver the phone. It give the phone number and extension number as well as a little information on the distinguishable services that they offer such as the 2 year warranty and Never Knowingly Undersold motto.Ways of paying at John LewisThe use of credit cards at John LewisUntil recently John Lewis didnt accept payment for goods by any credit card. This was to avoid paying the transaction fees to the banks that is added on when a customer pays using EFT (Electronic Financial Transaction). Apart from this customers were quite prepared to pay for any goods purchased using a John Lewis or Waitrose Account card that offers a low rate of interest.However to give the customer more flexibility John Lewis introduced the use of Credit cards in the Partnership. One of the main reasons for allowing this take place was because of where the transaction fee would go.From 5 November 2001, all card payments with the exception of the John Lewis and Waitrose Account Card, are processed for you by John L ewis Card run Ltd for a 2.5% fee included in the cost of your purchase. The balance is paid to John Lewis plc. The total amount you pay is the same regardless of the payment method. reference point taken from http//www.johnlewis.comThe transactions fee that would normally have to be paid to the bank on any transaction that take place in both the department stores or Waitrose using EFT is retained by John Lewis. This means that John Lewis dont loose 2.5% of the sale that they have made but keep it as profit.This move has meant that more customers are attracted to coming into the stores and paying by plastic, which many people prefer to do.However there is one card that John Lewis relieve doesnt accept and that is American Express. This is because of the extremely high level of interest that is associated with this form of payment. John Lewis would still have to pay part of transaction fee if this card was used.These methods of payment can also be used to purchase over the phone us ing the stores telesales teams and via the Internet. This has all been designed to help create an easier way of obtain for it customers and improve customer services.Computerised Ordering SystemThe introduction of the computerised ordering system a year ago has changed the face of the department and the way things are done, deep down the department. It was also a major turn around for the standard of customer services offered by department.The new system meant that orders could be processed a dish up quicker as paper work didnt have to be sent via the post and orders we received at the warehouse instantly. A lot more options have been opened with this new system, all to the customers advantage, as well as making the whole ordering process a lot easier for the Selling Partner.Customers can now reserve goods for longer periods of time, place an order for delivery in another part of the country and a lot more. Queries and problems can also dealt with by charge record of points rais ed on the on the notepad of the actual order on the system so issues are dealt with much more effectively.Each customer gets a reference number when they place an order so information can be recalled instantly from the system should the need arise.The quicker service makes buying Large Electrical goods less stressful meaning customers go away from the department happy with the level of service they have just received.There have, however been a number of occasions when the system has gone down causing absolute chaos in the department as all orders have to be placed manually which is much more time consuming than using the computers. This angers customers who expect a reliable system then works quickly and effectively. With these events the need for the Customer Service manager pays off, as they are someone who can defuse difficult situations. All selling Partners are also trained in relations with problems but the CSM is there as someone with higher authority.